FAQ - Frequently Asked Questions

Which payment options does NicoBags offer?

At Nicobags.fi we use Qliro, a highly reputable Nordic online service for secure and convenient payments. You can read more about Qliro at “Qliro Secure Payment”

Will I receive an order and shipping confirmation by e-mail?

Yes, once you have confirmed your order, an e-mail will be sent to your registered e-mail address, containing all details of your order. As soon as your order has been sent from our warehouse, you will receive a shipping confirmation e-mail from us.

I have not received an order or shipping confirmation, how come?

If you have not received an e-mail, it is important that you check the e-mail address you have registered within your customer account, also make sure that there is no SPAM filter blocking our e-mails and/or the storage limit of your e-mail account has not been reached. Another reason for not getting our messages could be an e-mail server being temporarily down, and thus delaying the messages. You can however always check your order and its status by logging into your customer account at NicoBags.fi.

Which shipping options does NicoBags.fi offer?

We offer the following shipping alternatives:

1. UPS Standard:

• Scheduled day-definite delivery within five days throughout Europe depending on origin and destination.

2. UPS Express Saver:

• Next business day delivery during the day to almost all European business centers.
• In case of time-sensitive shipments, please consult with the UPS web site at www.ups.com for a specific shipping time quote.

3. UPS Express:

• Next day delivery by 10:30 a.m. or 12:00 noon to most business addresses in Europe.
• In case of time-sensitive shipments, please consult with the UPS web site at www.ups.com for a shipping time quote

4. Postal shipping by Air-Mail:

Your order will be sent as 1st priority letter. The approximate delivery time is 2 to 5 business days to the whole of Europe.

You can track your UPS shipment (not possible with postal-shippments) via the link provided within your shipping confirmation. Your tracking number can also be found within the order details in your order history.

We are not to be held liable if a shipment gets lost or is being delivered to the wrong address because of an incorrect or incomplete address. IMPORTANT: Estimated delivery times serve only as guidance, and we cannot be held responsible or issue refunds / replacements for any delays caused by a shipping agent, postal service or the customs clearance process.

Are there any limits on how many cans i can order?

No, but if you've placed an order that exceeds 108 cans, we’ll split your order between shipments so that your packages doesn’t contain more than 108 cans. The reasoning behind this is that Finnish laws concerning import of nicotine products, such as nicobags, have a limit 108 cans per shipment.

How much does shipping cost?

Shipping costs depend on package weight, destination country and the selected shipping alternative. All shipping costs will be presented to you within the checkout process.

Can I track my shipment?

Order tracking is available for both UPS and postal shipments. Your shipment can be tracked using the link sent within your shipping confirmation.

The delivery option you selected will be indicated in your customer account's order history. If you need to contact UPS, you can do so at www.ups.com. Please make sure to have your UPS shipping number available when inquiring about your shipment.

What can you tell me about customs, duties, import regulations, taxes and fees?

All prices on Nicobags.fi for shipments destined to Finland are indicated with VAT included. The VAT will be indicated during the checkout and within your order confirmation.

If you have any questions regarding import of Nicotine pouches to Finland, please contact our customer support or your local customs authorities for further advice.

Can I return my ordered products to you?

The products can be returned and refunded if you change your mind. You must resend and confirm to us that you are returning the products within 14 days after you have received the order. The products must be in its original package(e.g. original plastic) and the returning costs must be paid by you. We will refund the price paid for the returned products and the respective delivery costs you paid as soon as it reach us. Please note, that we only refund the standard delivery rate (postal service and UPS Standard), you cannot receive a refund for any express rate (UPS Express and Express Saver).

Can I cancel my order?

Cancellation of a paid order is only possible as long as that order has not entered the shipping process.

If you would like to cancel an order, please send us a message via our contact link above, and we will do our best to fulfill your request.

Can I make changes to my order?

Changes to a paid order are only possible as long as that order has not entered the shipping process. As we cannot debit your credit card beyond what was authorized upon order placement, changes resulting in a higher order value cannot be made if the order was paid for by card.

Please note that most orders at Nicobags.fi enter the shipping process very quickly. If you want to make a change, please send us a message via our contact link above, and we will do our best to fulfill your request.

I have received the wrong / a damaged product - what happens now?

Please always check the contents of your package immediately upon receipt. Make sure that you have received the right products and that they are not damaged in any way. If the package is incomplete, the goods received are not what you ordered, are damaged or defective, you will have to inform us within 10 business days, as reclamations received at a later date cannot be considered. To notify us of any such incident, please send us a message via our contact link above.

In cases of a valid claim, we will replace or refund the respective product. You should also claim any damages at your local post office / mail person or UPS upon receipt of a damaged package.

We make every effort to ensure that the information on our web site is accurate and up to date and we will promptly correct errors brought to our attention. If you find an error on our site, please use the contact link above to inform us about this - thank you!